We ship Monday - Friday every week (holidays excepted). We strive to keep many of our items in stock. We currently have over 200 different metal art items that we make and sell and that list grows continually. Due to this we aren't always able to have multiples of every piece we make in stock. You can expect your order to ship within 7 business days or less. During peak holiday seasons this lead time may be slightly longer, but it's rare.
Smaller lighter items will usually ship via USPS Priority Mail. Larger heavier items normally ship via UPS Ground.
We do our very best to describe each piece of metal art we offer for sale so that when your package arrives there should be no surprises. If you receive an item that is damaged or substantially different than what we described what is pictured in our listings we will offer a full refund or exchange. Claims for return must be made within 30 days of receipt of your item. Custom items are not eligible for return. Please be aware we are a small family owned business and not a large corporation. We're proud of the fact that in the 11+ years we've been selling metal art, there have been very very few times when a customer wasn't pleased with their purchase. We will always work with a customer to ensure 100% satisfaction with their shopping experience at Back 40 Metal Worx.